Course Description
Step into the world of aviation with Jyothy Cirruss School of Aviation, where opportunities in Airport/Ground Handling await. Our six-month course equips you with the skills and expertise needed for a successful career in this thriving sector.Experience personalized training sessions covering essential modules in Soft Skills, Passenger Relationship Management, Ground Operations, and Personal Grooming. Our state-of-the-art Flight Simulator ensures hands-on learning, giving you a competitive edge in the industry.
Upon completion, receive a prestigious certificate endorsed by IAO and ISO certifications, setting you on the path to a fulfilling career in Airport/Ground Handling. Join us and soar to new heights with Jyothy Cirruss School of Aviation.The day-to-day activities will vary depending on whether one is assigned to the customer service department or the RAMP department.
1. Customer Service Department:
Key Responsibilities and Accountabilities:
- Assist customers with all procedures related to arrivals and departures.
- Reservations & Ticketing:
- Making reservations and selling tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
- Departures:
- Attending pre-flight and post-flight briefings.
- Setting up check-in counters.
- Screening checked-in baggage.
- Maintaining high-quality check-in procedures.
- Assisting customers with special requests.
- Arrivals:
- Assisting customers with special requests.
- Handling mishandled or damaged baggage and preparing necessary reports.
- Coordinating with the baggage vendor for damaged bags.
- Following up with en-route stations regarding lost baggage.
- Post-flight Departure:
- Filing all necessary flight papers.
- Undertaking any other responsibilities assigned by management.
- Confirm the ETA of the flight from OCC or the system (Navitaire).
- Communicate the bay number from Apron to all stations via R.T.
- Be at the bay D-20 minutes with all required equipment.
- Record the touchdown and chocks times and communicate via R.T.
- Properly align the ramp.
- Ensure sufficient coaches are available for deplaning passengers and that baggage reaches the arrival area before the passengers.
- Check cleaning and obtain boarding clearance from the cabin crew, then announce it via R.T.
- Ensure loading is done as per the Loading Instruction Report provided by the Load and Trim staff.
- After departure, ensure all equipment is returned to the transport yard.
- Ensure smooth, safe, and timely operations during the flight.
- Be aware of and comply with safety responsibilities and accountabilities as outlined in the SMS Manual.
Participants in this program will be prepared for various positions, including but not limited to:
- Customer Service Executive
- Customer Service Officer
- GHA Manager
- Baggage Lost & Found Executive
- Check-in & Boarding In-Charges
- Passport & Visa Check Executive
| Programs for Graduates | Programs for Non-Graduates |
|---|---|
| – Job Oriented Diploma Program for 2-Weeks | – Diploma Program for 6 Months – Advanced Diploma for 12 Months |
CERTIFICATIONS : IAO, Texas, USA
- Age: 19 to 26 years
- Height: 155cm minimum
- HSC / Graduation / Pursuing Graduation
- The selection will be based on personal interviews
